[cdt-l] Big Sky International Warning
jolson at olc.edu
Sat Dec 9 08:58:09 CST 2006
I just want to warn those of you looking at a possible purchase of a Big
Sky International tent. A year ago I sent $280 through paypal and
American Express to the company for their double-walled, one person
tent. They were offering a 20% rebate if I was willing to wait until
April for delivery. I figured this was a good deal and I would help a
start-up company with their cash flow.
I got the rebate with no problem. April came and went and I began
emailing Bob Molen, the company's owner. I would ask when I could
expect to receive my tent, and he repeatedly gave a version of, "We're
in production of version 2 (or b or xywy) and we're really excited about
it." No mention of dates or direct response to my questions.
This summer I talked to him on the phone and said I would be driving
through Jackson at the end of July and would be happy to pick up my tent
mano-a-mano. He said he didn't have any, but would loan me a returned
tent. I declined.
I have continued to make contact once a month, and recently have
received no responses to querys. September was the last time I heard
I contacted American Express and because the claim is older than 45
days, they asked me to write a letter and fax it to their dispute
center. I think I'm going to have to file a claim in small claims court
to get any satisfaction. I checked and the company has not filed for
bankrupcy, as of three weeks ago at least. I will also write the better
business bureau and Jackson Chamber of Commerce. Any other suggestions
are welcome. I fear that my money is long gone.
At any rate, I thought I would offer my experience to include as part of
your contemplations about purchasing a tent. The sad part is that the
tent looks beautiful and well-made...
Jeff, just Jeff...
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